Virtual collaboration & Covid-19
Karin Grasenick, Julia Trattnig | 29 September 2021
Complex, large-scale, international, publicly funded research infrastructures (CoLIPRIs) and projects are defined by a mosaic structure, distributed among several countries and various institutions, thus involving a diversity of stakeholders.
Due to this framework, the collaboration within the project mainly takes place virtually, i.e. through emails, phone or video calls and meetings. For this reason, communication is especially crucial to provide everyone involved in the project with relevant information and create commitment. Leadership needs to be aware of these special conditions to ensure good governance.
Checklist for inclusive virtual collaboration
Personal life and mental health
- Do you keep in touch with your team members, especially those you have not heard in a while?
- Do you show interest and understanding for the private life domains of your team members?
- Do you ensure a climate of safety and trust for team members to speak up (e.g. by revealing your own concerns)?
- Do you ask your team members what might help them in these extraordinary times of crisis (e.g. share helpful information on games or learning platforms for children with colleagues who are parents)?
- Is there the possibility for virtual coaching for team members?
- Especially in times of crisis, are further resources for support (e.g. psychological support, telephone counselling, etc.) communicated to the team?
- Are you aware that work results and performance might differ in home office compared to “normal” settings (in offices and not during crisis)?
- Do you give more time and ensure additional feedback for team members working from home office?
Professional life and virtual collaboration
- Do you pay special attention to younger team members or early career stage researchers? For example, do you schedule individual meetings dedicated to career planning to share thoughts?
- Do you make sure for enough time to get to know different virtual work style preferences (e.g. joint brainstorming in video calls with collaborative tools such as Padlet or Mural, phone calls, etc.)?
- Do you offer a variety of different collaborative channels and ways to contribute (e.g. telephone, Slack channel, chats, emails)?
- Do you make sure everyone feels good, i.e. safe and valued, in meetings (e.g. respecting privacy by not making it obligatory to have cameras turned on, making participants aware of the opportunity to show their names only, a preselected picture or a virtual background instead of their private environment)? Additionally, participants can be invited to share their preferred pronouns in brackets next to their name to ensure that everyone feels addressed correctly.
- Are you aware of the challenges of virtual collaboration? For example, “emails might not arrive, end up in spam filters, the content might be overlooked or hard to interpret” (Grasenick and Guerrero, 2020).
- Do you make use of the range of technical possibilities for collaboration in video calls (chat rooms, hand raising for questions, etc.)?
- Do you send documents beforehand to give participants enough time and opportunity to respond via different channels?
Complex, large-scale, international, publicly funded research infrastructures (CoLIPRIs) and projects are defined by a mosaic structure, distributed among several countries and various institutions, thus involving a diversity of stakeholders.
Due to this framework, the collaboration within the project mainly takes place virtually, i.e. through emails, phone or video calls and meetings. For this reason, communication (see “Communicate constantly”) is especially crucial to provide everyone involved in the project with relevant information and create commitment. Leadership needs to be aware of these special conditions to ensure good governance.
The Human Brain Project (HBP), as one of the three FET (Future and Emerging Technology) Flagship projects, is one of the largest research projects in the world. Starting in 2013, more than 500 scientists and engineers at over than 140 universities, teaching hospitals, and research centres across Europe come together to address one of the most challenging research targets – the human brain. Due to this remote structure, project members of the HBP collaborate mainly virtually – a type of collaboration which was enhanced by Covid-19 for many people worldwide. Virtual collaboration, i.e. working from home with increased digitalisation, became the new normality (Waizenegger et al., 2020).
In this respect,
“the HBP has a long-lasting experience of interdisciplinary collaboration by virtually bridging distances because its involved partners are not only complex but also spatially remote”
(Grasenick/Guerrero, 2020).
To ensure inclusive virtual collaboration, the following two levels must be considered by leaders, especially in times of crisis:
Personal life & mental health
Everyone has different personal living situations and especially during the Covid-19 crisis, family and other social significant obligations may vary depending on the changed living conditions. In times of crises such as the Covid-19 crisis, women are often hit harder because existing gender inequalities are exacerbated (EC, 2021).
Furthermore, everyone reacts differently to a crisis, not only depending on their personality,
“but also on the specific circumstances of life, which bring stability, or other factors of uncertainty, for example, the financial situation, personal health or remoteness of friends and family members”
(Grasenick and Guerrero, 2020).
Professional life & virtual collaboration
“The impact a pandemic like Covid-19 can have on the professional situation depends, among others, on the educational background or scientific discipline and career stage of a person. While some can make progress by working from home, others might depend on lab work, contributions to conferences or a research stay abroad. Especially for early career stage scientists, contracts might not be safe or at severe risk due to travel restrictions, no or restricted access to labs and further resources crucially needed to progress”
(Grasenick and Guerrero, 2020).
Therefore, it is helpful to clarify
“different options of contracting under the given circumstances [in order to] provide as much security as possible.”
(Grasenick and Guerrero, 2020).
Virtual collaboration will continue after the end of the pandemic and, despite some challenges such as the clear distinction of boundaries between work and personal lives (Vasel, 2021), it also offers many advantages, the most important being that it can take place anywhere.
However, these
“virtual environments lack the opportunity to dedicate the same amount of time and involve all senses, which is even more critical when cultural and professional differences come into play”
(Grasenick and Guerrero, 2020).
Although virtual meetings are better for the environment,
“they are more exhausting because movement in between meetings is missing, voices sound different, and it is unclear who looks at what on the monitor”
(Grasenick and Guerrero, 2020).
For this reason, it is essential to pay attention to these specific characteristics of virtual collaboration by reflecting on the questions listed in the table above and thereby consider EDI principles to allow everyone to thrive and contribute (virtually).
References
European Commission (2021): 2021 report on gender equality in the EU. 05.03.2021. URL: https://ec.europa.eu/info/files/2021-report-on-gender-equality-in-the-eu_en [11.08.2021]
Grasenick, Karin/Guerrero, Manuel (2020): “Responsible Research and Innovation & Digital Inclusiveness during Covid-19 Crisis in the Human Brain Project (HBP)”. In: Journal of Responsible Technology, Volume 1, Oct. 2020. DOI: https://doi.org/10.1016/j.jrt.2020.06.001. PLUS Publication ID: P2564.
Vasel, Kathryn (2021): “The pandemic forced a massive remote-work experiment. Now comes the hard part.” In: CNN Business, 11.03.2021. URL: https://edition.cnn.com/2021/03/09/success/remote-work-covid-pandemic-one-year-later/index.html
Waizenegger, Lena/McKenna, Brad/Cai, Wenjie/Bendz, Taino (2020): “An affordance perspective of team collaboration and enforced working from home during COVID-19”. In: European Journal of Information Systems, 29:4, 429-442, DOI: 10.1080/0960085X.2020.1800417